Shipping Methods

Canada Shipping Rates

Shipping rates start at $15 flat rate for Canadian orders.

Unfortunately, The Date Palm cannot be held responsible for lost or damaged  packages.

* Please note we currently are not able to ship  international orders. We apologize for any inconvenience. We will be introducing international shipping to our website in the future, please check back again. Thank you.

Shipping Customs and Duties

Please note our shipping costs do not include any customs, duties, fees that may be charged at the port of entry in your country.  Such responsibilities are on the buyer.

Processing and Delivery Time

All orders take 2-5 business days to process orders. If there are any delays, you will be notified.

All US orders are shipped out once per week. 

Please allow 7-14 business days for delivery of orders sent out within Canada, US and the UK.

Please allow at least 14-21 days for orders from other countries to reach you.

** All product prices are listed in Canadian Dollars. Please be aware of any applicable exchange rates or taxes while purchasing online.

Pick up at THE DATE PALM in Markham, ON, Canada during regular business hours is always free. Simply select "PICK UP AT STORE" upon check out. You will be notified when your order is ready for pick-up, usually by the next business day.

Easy Returns & Exchanges

Currently we are not accepting any returns due to Covid-19

We accept online exchange or store credit within 14 days of receiving the package. Final sale on all consumables, hijabs and health & beauty products. 

Returns
If you are not completely satisfied with your purchase please contact us before mailing products back at hello@thedatepalm.com. Any taxes charged will be refunded as store credit. Shipping charges are nonrefundable, and return shipping fees apply. Returns for store credit are accepted within 14 days of the date that you received your order.

Final sale on all seasonal (Eid/Ramadan), consumables, beauty products, hijabs, jewelry, custom products and Sale items. 

Please allow up to 2 weeks for us to receive your return and process your request. Refunds will be issued in the original form of store credit for the cost of the product plus taxes. Shipping costs for returns are the responsibility of the customer. Any duties and taxes charged for returned items will be deducted from the customer, The date palm is not responsible for duties and taxes for returned items.

Missing Items
While we try to be as accurate as possible, we will occasionally make a mistake in fulfilling orders. If items are missing from your order, please contact us within 7 business days of receipt of the package to be issued a credit or to be shipped correct item(s).

Exchanges and Cancellations
Merchandise exchanges will be handled as a return and reorder. Please follow the steps listed under returns and then log back onto our website to purchase items under a new transaction.

To cancel an order, please contact us. If your order has not shipped, we will make every effort to accommodate your request. Please note that if the order has shipped, we cannot authorize a cancellation. In this case, please follow the steps above under Returns.

THE DATE PALM INC. 
40 New Delhi Dr. Unit 58
Markham, ON, Canada, L3S OB5

1-905-554-8000

hello@thedatepalm.com